DO NOT BUY A SOFA FROM LOAF. There must be better companies out there that have excellent aftercare. I bought two sofas last June, delivered in August. They are now 7 months old and one has snapped in the middle!! You then have to wait 3 weeks for someone to come to see it. Not ‘Loaf’, some other company that Loaf has contracted to. You have to take a days holiday as they give you an all day appointment, but the loaf customer service will pacify you with ‘they’ll let you know the two hour window the night before’! Not two hours but four hour window. Only to get a text the next morning to say the technician is ill so can’t come!!! Why as the customer am I being inconvenienced? Will they expect me to take another days holiday for a faulty sofa?! You pay such a lot of money for these sofas, the expectation is that you will get excellent customer service but you don’t cause the customer service can’t do anything as it’s all down to the company that they’ve employed to do the checks. Did you know that when you buy a sofa from loaf? They are excellent when they want to sell you the sofa. Do they make that clear? It’s ridiculous.