Can you give minus stars here? The customer service is horrendous and even the costumer service manager isn't great either. I've had all sorts of issues and yet, they don't seem to care about me, the costumer. The customer that without they don't have a business. My delivery was delayed, I received an email to let me know of that. I then called and was told I was going to receive a call to re-arrange it. They never called, I had to chase and got a new date in. A partial refund was going to be offered as good gesture, they never say how much is it until it has been actually delivery. The couch arrives, is too big but the delivery guys, bless them, but one of them was quite old and didn't seem to have experience doing the job. They had to force it in damaging the couch and two walls. Again, a gesture of good will can be offered, you asked how much, they never replied. It's not transparent and they never replied to your questions. I have been trying to deal with it for two weeks now. When I emailed customer service, I never got an straight answer, when I called I hardly managed to get hold of someone. I have wasted hours of my time stressing about it and trying to solve it and yet, I received a call from a customer service manager that offered 10% partial refund for the delay on the delivery and 10% for the damage on my couch. I was very excited about the purchase back in June and now I look at it makes me angry. A the gesture of good does not even pay the amount of time I wasted having to deal with this. And yet, I still have not received the good gesture back to my card. Shambles Loaf.