Andy was great and very helpful. He did a great job even during emergency fires in his area. He was always prompt with responses. The refinance was delayed due to switching lenders halfway. Although this didn't not impact my lone rate, it was frustrating. The advertisements from Loan drone were intentionally designed to look like there were coming from my current lender. It wasn't tell after starting the process I noticed very fine print indicating they were not associated. This seems like a very shady practice and is the main reason I am only giving 3 stars.