Kristi Mattauch, Sr. Mortgage Banker is , by far, the best loan officer that we have ever worked with. The level of customer care she provided during our recent home mortgage refinancing made us quite confident that Loandrone was the best choice choice. Kristi displayed great empathy. She did what she said she would do. She was available to us pretty much any time day or night. She was very good at clearly explaining the refinancing process. Kristi literally "Jumped through hoops" to resolve a snag that occured at the end of the process allowing the loan to to be closed and funded on time, To say that Kristi was amazing is an understatement. She is highly recommended.