I’ve been very disappointed in the lack of communication. I have reached out multiple times since March 6, yet I have not received a response. I responded to Travis’s email he sent on March 5, with the insurance document that he needed updated. I attached what I thought was the correct item, and asked if it was. I didn’t receive a response. On Monday, March 8 I called at 12:30pm and left a voicemail for Travis. When I had not received a call back, I called on Tuesday, March 9 and left a voicemail for both Stephen (around 1pm) and Travis (around 5pm). I then called again on Wednesday, March 10 due to no response, and left a message again on both voicemails around noon. I then decided to call the general line about 20 minutes after leaving both voicemails, to get an update of the status of my loan. I was transferred to Stephen and was told he would reach out to Travis to find out to make sure I had provided everything needed. As if today, March 11, I still have not received a response. I still do not know the status of my loan. Last week I was told we had the approval to close, and now I am concerned that is not the case. And on top of that make sure they lock in your interest rate right away. They did not do that for me until I asked multiple times for it to be locked. Due to not locking it at the beginning, it increased the cost to buy down the points. Then they were trying to talk me into a higher interest rate.