Absolute SCAM! Worked with agent called Darrell B. It's been almost a year, he kept asking for documents that we provided and then he'll dissappear for weeks. Then text back. Lie over lie over lie. After paying for second appraisal that he asked us to do because the first one expired from him not responding, we contacted his direct supervisor who said those appraisals were never needed. Then he asked Darrell to make things right with us, which now it's been two months and he did COMPLETELY THE SAME. He called twice, then said let me check and disappeared again. We are out of 1000 dollars, been asked to hold on mortgage payments from him because we were "about" to close in multiple occasions which hurt our credit and this entire process has been just a waste of time, money and a huge disappointment! My husband is a veteran and they did this to a veteran. So whatever you do, DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!!