Their customer service is as bad as their actual service. I lost one of my car keys and, via my insurance company, they sent out Lock Doctor to make a new key for me. After they spent a couple of hours at the electrics under the bonnet and the steering wheel off hacking the system to programme the new key (which I have found out since was not necessary to do) the alternator was damaged. It resulted in me not having a car for a week and a 290 euro bill to fix it. After calling them they did not want to know about it and insisted they could not of done that and it was some kind of coincidence, and was told to go and complain to the insurance company instead. I have since found out that it is possible to damage the regulator on the alternator with the kind of unnecessary work they were doing. In short, avoid them if you don't want shoddy work and a company who duck their responsibilities.