Just had the worst experience with this local Irish business. Why I needed help - I was locked out of my room since I lost my wallet, mobile as well as keys in the Shannon river. I called the so called "Emergency locksmith" and the guy took all my information and then said, we need a upfront x euros card only payment before we can drive out. I told him, that all my things were lost and I had a backup phone in my room that I can use after it is unlocked. (Logical statement). The reply I got was, we cannot drive out without the payment, and the guy had the audacity to give me his personal mobile in case I have a card. So basically he is asking me to provide someone's card to him. LOL!! I know it sounds so illogical but yeah that's what he said. Basically he doesn't trust me that I will pay him later in my house, but he wants me to give him someone's card details for free. What happened in the shop - Well I though that this has to be a mistake so I went to the shop to confront the owner and report my experience. I just asked, I need to talk to someone that can represent the business. A guy came, and asked me what was the problem. Firstly, there wasn't a single staff wearing their ID batches in the so called business. When I asked the name of the guy, he refused to tell me the same. I mean how can you refuse to tell your name in your own shop when you are representing your business. Well, I asked him that if I wanted to call a emergency locksmith, than you have the policy that I have to pay x euros upfront. He first refused to accept that but later he said himself the statement. So now, I was trying to ask him some logical questions like 1. If a person is locked out of his house how is he suppose to pay the upfront cost. 2. If someone has locked himself out of his car, with all the stuff inside, would you not help him. Now these are logical business questions that anyone should answer without judging the person. Right? He was like, can I get your details, when did you call, where do you live? Excuse me - Where do I live, what do you mean? How is that relevant to your question? Anyways, I told him limerick, and he was like where about's in limerick? I was like, do you want to come and have a coffee with me or what? But this is not the best part. The best part is, for all of my questions, his response was, I feel threatened. Q - What is your policy? A - I feel threatened Q What will you do in the above situation? A - I feel threatened I mean, I am not even in my early 30's and that guy was in his maybe 40's and I threatened him by asking logical questions. LOL!! Well, after he refused to answer any of my questions, I actually told him what happened, and he was like now your door is open, right? (I called another locksmith this morning) I was like what? He was like, if your door is open, why are you here? I was like, to report my bad feedback? His attitude was like, we don't care about your bad experience as you can identify by his attitude towards his customer. Ok, so finally he accepted that it was in their policy to have upfront x euros before they can drive out. This was conditional, but they are applying conditions after listening to this scenario also. The person told me that, they were careful after multiple people didn't pay them. Ok, that's fair, but after listening to my situation, they think I am in their category. Also, I asked him, you don't trust your customer, I mean if the customer trusts you to enter their home, you should be decent enough to trust them to pay the money. The best reply I have ever heard - We don't do our business by trust. LOL!!! Please read some business books, before you actually start a business. Trust is the root of business. Lastly, when I asked him, which review service you use, his reply was, wait for it - I don't like to be threatened with reviews. Can someone please tell me how you can threaten someone with reviews.... So yeah, worst shop ever, worst owner ever, and I mean I actively support local Irish businesses, but this is not what I would invest my money in.