They have a 24 hour return policy. So you have to tell them within 24 hours of receiving the item that you want to return it. Well I waited 10 days. I hadn't even opened it. Was a busy week. No reply from them. So no refund. I'll donate the wallet that looked like it zippered completely open. But will I ever buy another Lodis after having 3 of them thru the years? No.