Informative website giving all the information you need at point of enquiry. Some detailed queries on the phone professionally and accurately dealt with, helped me make a better decision. I went for a telescopic loft ladder. Placed my order over the phone, again a caring and customer friendly service. The installation engineer arrived as advised, explained everything and took a lot of care over the installation to the point of ensuring that the hall, stairs and landing were completely covered with dustsheets. Ran through on the operation of the ladder, ensuring everything was working and understood, job done in an hour. What more can you ask from a supplier - quality product supplied by an organisation that obviously works the detail and employs competent and customer friendly staff. I don't write many recommendations but I love 'Ronseal' companies - the ones that do what it says on their tin. Very happy customer!