I wish I'd looked on here before I ordered.
LTS always used to be a brand to trust, but seemingly no more.
This was my first online order having only ever bought in-store previously.
I returned 2 orders - £35 + £148 of clothing - had an acknowledgement that the returned items had been received on the 30th June and the money would be in my account within 5 working days. The £35 was refunded, the £148 not.
5 weeks later, despite numerous phone calls, emails and Facebook messages, the money has not yet been returned. I have been told countless times that it is being 'processed' and will be in my account within 48hrs.
I was told this morning it was definitely going through (but I was told that on the 23rd July, too!).
The messages on Facebook are rude and unprofessional beyond belief - spelling errors, incoherent sentences, generally impolite, no sign off.
I have used LTS for years. I won't ever be returning.
You would also be advised to steer clear. Next, and a few other stores, now do XXLong. They will order items in store for free, you can try it on and get immediate refunds. A lot less hassle.
3 years ago
Long Tall Sally has a
1.5
average rating
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