Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.52

1.5 Rating 209 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

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Metrics

1.5

Based on 209 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Long Tall Sally 1 star review on 20th June 2024

Shana Calloway

Long Tall Sally 1 star review on 4th January 2023

Anonymous

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

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“The tall slacks are more for women who are over six feet..way too long. The fabric of the pants was more like parachute fabric or drapery fabric. Quality sucks. I had to return everything”

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Posted 1 week ago

“Terrible. I order and it never arrived has been in transit in the same location for two weeks. I’ve been waiting a month total. They never respond to message regarding the order. I’m out of money I guess.”

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Posted 3 weeks ago

“Customer service beyond awful. Simply cannot get a human response at all.”

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Posted 1 month ago

“I ordered three items back in the beginning of August 2025. I returned 2 of the items within 4 days. LTS received the return on August 26, 2025. (Which I had to pay $21 to return the items.Outrageous!) It is now Septemeber 26, 2025 and I have STILL NOT RECIEVED a refund. Their page said refund will be issued 5-7 business days after recieving the return. It has been 23 business days and my credit card has not been refunded. When I request a call, it puts me in an endless loop to enter my information. When I email the company they tell me they have my information and not to contact them. This is an $80 (US) refund I am waiting for. Ive never had issues like this with other companies. This is not how to retain customers. I will be shopping elsewhere. Not trustworthy or customer friendly. Shame on them.”

Helpful Report

Posted 1 month ago

“I ordered quite alot for my daughter and received it all in a timely manner. Unfortunately most did not fit, but she did like some and wanted to try them a size smaller. Before I even sent my returns I ordered the items she liked in a different size. Again they arrived in a timely manner, they fit and she loved them. Now I contact company SEVERAL times for help with information on preceding with my return. After many many emails and no help I called England and they sent me lable to send out my return. They did tell me when they received my package the items would be inspected and my money would be refunded. Just take note, ALWAYS save your postage receipt, you track it and know exactly when they received it. Unfortunately I felt I had to contact an attorney, something I've never felt the need to do but it is alot of money and the stress of the whole situation has been awful.”

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Posted 2 months ago

“First time I have so bad experience with online shop! I bought a blazer on sale. Before sale the price was 65€, I bought for 24€, paid 5€ delivery cost. Received, and I am shoked. First of all the quality of the blazer is just terrible, it even can’t cost 5€! Second, the way I received it… omg..the blazer was packed in a crumpled state, although it is a blazer, with shoulders, which should not have been crumpled. After asking not to charge money for returned, I just received one copy-paste answer how can I return my purchase, and no one else specifically answering the question.”

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Posted 3 months ago

“What has happened. I have always purchased from Long Tall Sally. The price has stayed the same, but, everything else, the sizes, the length and quality, have gone downhill. It's a shame, as, I do not want to order anything more. I am a size 14, I ordered a dress in my size, it was too small, I ordered the next size up, and it was smaller than the 14, so, I actually ordered a size 18, which I am most definitely NOT, it only just fitted. It's outrageous. You either need to SACK whomever makes these clothes in the wrong sizes, or, send them to Specsavers. What a waste of a company.”

Helpful Report

Posted 5 months ago

“Previous reviews are correct… This is NOT LTS from before 2020. The clothes are cheap and not designed for tall women. The customer service is a joke and having returned items the same day they were delivered ( as they were all awful) I am still waiting for my refund ( it’s been over 2 weeks) I will NEVER buy clothing from them again!!!!!!”

Helpful Report

Posted 5 months ago

“Unfortunately, Long Tall Sally doesn't sell clothes designed for long tall women. They simply stock large size items and label them 'tall'. Have not been able to find a retailer that sells clothing for tall, slim women yet. They don't exist.”

Helpful Report

Posted 6 months ago

“I have placed 2 seperate orders, only 1 was despatched. They do not respond to my e-mails and contact by telephone is not possible, tried 2 different numbers. This is the first and will be the last time I order anything here. I am not surprised that only 11% recommend this webshop, wish I had seen it earlier”

Helpful Report

Posted 7 months ago

“If I could give them a zero I would. I have to admit I do like the clothes but the poor way they do business will prevent me from ever purchasing form them again. Twice they have screwed me on the return the first time I bought from them and now again , Do not buy from them if you want to be treated fairly. I guess fool me once shame on you Fool me twice shame on me You will Not get a third time.”

Helpful Report

Posted 7 months ago

“Mega Qualität super lange jogginghosen”

Helpful Report

Posted 7 months ago

“i cannot get a return label, i sent the $22.00 it has come out of my account but still no return Label, theirs no real phone number to call.”

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Posted 9 months ago

“I will never order from LTS again. The quality of clothes are HORRIBLE!!! I ordered a pair of jeans, and they smelled like oil. I washed the jeans, and the smell did not go away. I also ordered black slacks, and the length were different sizes. LTS, refused to return my delivery charge for my return. I returned a suit that was too big, and I paid for the return. LTS, is stealing money from customers!!! I have some beautiful tailored suits from Tall Girls, however, LTS, refuse to keep up with TG, quality of clothes. Someone need to take notice of all of the complaints against Long Tall Sally!!”

Helpful Report

Posted 10 months ago

“Tried this company again. As usual, problems with returns. There is no reason that returns cannot be handled more efficiently. On top of everything, they charge you for the return! Is this company in the dark ages?”

Helpful Report

Posted 11 months ago

“I have been a customer of LTS for decades. Over the years I have had some great items, good quality and well sized - 6ft & wear a UK 10 / 12 I hadn't ordered for a while & was quite shocked and disappointed at the decline in quality & zero customer service. It was delivered very quickly and returned within 24 business hrs - $40 for delivery & $40 for a return outside the UK, via a US carrier, making it an expensive purchase. Once the return left Australia there was no tracking & no confirmation of goods receipt. Australia Post investigated and were able to send proof of delivery to the main collection centre, prior to international depatch. The only UK Customer Service number was continually 'undergoing updates' so not able to talk to anyone or leave a message. The three emails I sent using the UK website, with PDF attachments, trying to confirm return receipt & refund went unacknowledged, not even an auto response. I eventually had to go through PayPal resolution centre - with screen shots of my 3rd email , only then was it confirmed that my refund was forthcoming, again via the USA centre, and due to their follow up it appeared. No communication was ever received from the UK. I shall never purchase from them again. Very sad as it was so good for many years 🥲”

Helpful Report

Posted 1 year ago

“Ordered items I never received the items and I have not received a refund buyer beware”

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Posted 1 year ago

“Very poor quality... I won't be ordering again...”

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Posted 1 year ago

“Items arrived late didn't fit and no paperwork in the pkg. Returns are impossible with the carriers they want you to use. Non of them have locations in my area. After finally getting a email, they gave me instructions again on how to ship back with carriers I have no location close to me. Terrible company. Now stuck with 125.00 worth of clothed I can't wear. Today I was notified it was past the return date even though I've been trying to resolve this for weeks.”

Helpful Report

Posted 1 year ago

“Customer service is terrible. They did not help and basically said they do not care that I did not receive my merch. It's very disheartening that they operate this awfully!”

Helpful Report

Posted 1 year ago

Long Tall Sally is rated 1.5 based on 209 reviews