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Long Tall Sally Reviews

1.6 Rating 186 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

1.6

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Long Tall Sally 1 star review on 4th January 2023

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The original LTS sold lovely clothing, always as described and always very good quality. I wore a pair of 'original' jeans a couple of days ago and had forgotten just how nice they were. Beautiful fabric, well designed and well made. Since the new management the quality has been poor, even for £70+ jeans and my biggest bug-bear the jeans described as 'boot leg' are in fact straight leg - no wider at the ankle than the knee. Very sad”

Posted 1 year ago

“The previous owners were awesome!! I do not recommend ordering from here. Returns are impossible. Literally, something happened between april-June 2022. You can only email them. Postage to return my items was over $1100(the merchandise was less $$$). Also, the price listed when ordering was not the price I was charged…much higher! It’s unfortunate, as the majority of the clothing was of decent quality. However, now I have to Taylor the items I needed to return, try to sew off sweaters, etc, because the return cost is prohibitive!! Such a crock!!!! Customer service is horrible!!! The absolute worst in the industry!!! Also, when the box arrived it had major gaps all around the box. Big enough for toads, mice, etc to get in. I had to leave it in my garage and open it there and inspect each bag and item before I took it in my home(it arrived while I was at work and sat outside my home).”

Posted 1 year ago

“Having returned merchandise that according to the post office was received, (Your item was delivered to an individual at the address at 11:44 am on December 19, 2022 in ROSELLE, IL 60172.) This company is claiming they have not received it and are delaying my refund. Very poor customer service.”

Long Tall Sally 1 star review on 4th January 2023

Posted 1 year ago

“Very deceiving company. They clearly state that return are accepted. I have been defrauded by 380.00 dollars. We need to go public and make them well-known for the scammers they are.”

Posted 1 year ago

“I have been ordering from LTS for years. Recently when I order from them it takes a long time to receive my order. If you need to return an item they won’t acknowledge their own order number. Therefore you can’t exchange or reorder your item that doesn’t fit. Lately LTS merchandise quality is horrible. You can never call the customer service number and speak directly to a representative. You can only communicate with them via email. Even then they don’t respond, I will never order from LTS again.”

Posted 8 months ago

“Now, that LTS has been taken over by another company, it literally cost me TWENTY BUCKS to try on a dress and send it back. The dress, NOT as pictured, is, as has become usual with their clothes, hideous. Their customer service has gone straight down hill in the past few years. It's all online, bots and boxes and pure frustration. I get sucked in, like, once a year, because I'm tall and sometimes desperate for clothes, but it's always a sucker punch with them. Poor quality, ZERO taste, and ZERO customer service. Again 20 bucks to try on a dress. Pathetic.”

Posted 11 months ago

“Ordered 4 items 2 I need to send back. Been trying to do online return, which states simple and easy! What a joke my order # and my email address does not come up in their files! Funny it does when they sent me my invoice with order # they gave me!! Very dissatisfied and stuck with $130 worth of clothes that don’t fit. Won’t ever order from them again, definitely not the company I dealt w for many past years!”

Posted 1 year ago

“Really poor quality clothing since being taken over. It used to be reliable and guaranteed excellent quality. I bought some jumpers recently which bobbled after just 2 washes. Terrible quality, over-priced and so disappointing:(”

Posted 1 year ago

“I have experienced the same issues with returns in Canada. Big flash on the screen, We Ship to Canada! (but we don't really want it back) Purchased poor quallity items that I tried to return. The site says it can't recognize your order number. I finally found another way to go into the site for returns. They ship out your product for 15.00 then want 45.00 to return it and you have to accept the terms and charge before you hit send. You can send them back at your expense but Global E does not give you a return address. TERRIBLE Service. Don't order from here. I have odered product at American Tall if anyone is interested. 9.00 shipping each way.”

Posted 1 year ago

“Hi I been a customer with tall girl which is now long tall sally for 25 years, my recent purchase was a sweater , when I got it there was a hole at the front and the size was too big . As stated on the website that the return are easier by doing or on your own but when I returned the sweater the shipping cost was almost the same of the sweater. I email customer service and this is what they said they cannot do anything. For all the customers in Canada if you are not sure don’t buy the return is bad. I cannot give away the sweater or even wear it. The quality is so bad and the price is going up. What a ripoff from this company .”

Posted 1 year ago

“I returned items in September. I have emailed them at least 5 or more times and no reply from them accept we will get back to you. I have been made tons of purchases from them in the past had good service however now I am out of over $200 because they can not even bother to track my package or help me with this situation. Just horrible!!!!”

Posted 1 year ago

“I didn't look at reviews of this company prior to purchasing and I regret it. My package said it was delivered a couple days before it was expected to be so I was excited, but questioned it since there was no updates on the shipping website. Just to arrive home and the package is nowhere to be found. Checked with my neighbors, checked with the post office, nobody had the package. My mail man said he didn't even have any packages for me that day. I reached out to customer service and after a 3 week delay, they responded with asking me to look at my neighbors, which I said in my original request. Then they asked me to fill out an honor statement on 07/10/22. They responded YESTERDAY (11/10/22) telling me they couldn't do anything about it. They don't offer package/shipment insurance and they aren't willing to right the wrong that I didn't get the $100+ worth of clothes I ordered.”

Posted 1 year ago

“I’ve been a long time customer of LTS, pre new management. I’m 6,1” size 20. I used to purchase trousers mainly and tops, the products were of good quality, mostly made in Turkey. I have ordered for the first time with this New LTS, the 2 shirts I ordered in the same size are completely different fits, one large the other small, the material in the trousers is very uncomfortable. As I live in Australia it’s too expensive to be returning and I wouldn’t bother to reorder. My heart goes out to the people who started the business and established a good name and products, now it’s going down the drain.”

Posted 1 year ago

“Oh I'm so sad to write this. All the pants in my closet are LTS. I'm a thin 6" with long legs and have had a difficult time all my life buying pants until LTS. Started online shopping LTS about seven years ago. Always used to call and talk to someone if there was a problem and return without shipping fees if something didn't fit or was poor quality. Now (for the first time) a pair of pants in my order are too short. Was refused any return at first because the time it took for shipment to get to me in Washington DC left me with no time within their time frame to return. Was given a "courtesy" return but shipping will cost me $20; on an $80 return, it just doesn't seem worth it. Will keep the pants and now consider buying from LTS like buying from China--a risky purchase, as there will be no sending back. So sad. Loved this company. Was a faithful customer. I guess the golden age of LTS has passed (by the way, the quality in their stretch pants has significantly decreased as well and another pair of pants on this order had a hole in the seam when they arrived. I can repair, but it's disappointing.) Will deeply miss the LTS that once was.”

Posted 1 year ago

“The quality of everything has really plummeted…… will never again buy from them. We all miss long talk sally!!!”

Posted 1 year ago

“The quality of the clothes is not like it used to be. Returns from Canada by mail was 234.00 dollars for a box. Will not be ordering again.”

Posted 2 years ago

“Although delivery and returns are ok and had never have any problems with customer service I am only giving one star as the quality of closing is, 9 times out of 10 below acceptable. Being 5'11 I shopped in LTS quite a lot and: my really long leggings got baggy after one wash, three of my tops looked like from charity shop also after just one wash, seam in my summer jacket broke after 3 wears, winter coat got some kind of weird wrinkles and a £80 dress I intended to wear to a wedding turned out to be see through. Although some clothes seem to be ok, my general experience is that Primark is better if I'm lucky enough to get something that is long enough. LTS is also rather frumpy, with aot of blacks, beiges me browns. Lately other retailers introduced tall range with better quality, half of LTS price and my h more on trend and now LTS is closing its as shops. I'm actually surprised they didn't get out of business yet.”

Posted 4 years ago

“Disgraceful experience. Item ordered on standard delivery, hold placed on the funds in my bank account to cover the order, confirmation email received. Next day, email received acknowledging the order and hoping that I am pleased with my item, however estimated delivery date of 20th August 2018, OVER ONE MONTH!!!! I emailed customer services to say that I had ordered these in what I thought was plenty of time for an outing on 28th July (the order was placed on the 18th July). The response was one that did not give two hoots about the situation and simply stated that the item was no longer available. WHY PLACE THE FUNDS ON HOLD IN MY BANK ACCOUNT SO I CAN'T USE THEM WHEN THE ITEM IS NOT IN STOCK?!?!?!?!? So, I went back onto their website and found another suitable pair of jeans which were only £5 more expensive and replied to the customer service email saying that I thought they should send these instead. The response being that they can't do that!! I have been a loyal customer for years and this is how I am treated. A little bit of understanding and recompense would have done much to ease the situation but all I was offered was a refund of the postage if I ordered the new item. Please do not order online from this company, either call or go into one of the very few stores. I have also emailed customer services to suggest that in future they make 100% sure that the item is available prior to placing a hold on the funds in their customers bank accounts. ATROCIOUS, UNCARING and disgraceful customer service, it used to be so good as well which is a great shame.”

Posted 5 years ago

“US Shoppers Beware of Long Tall Sally - Steer Away - Hidden Sky High Return Costs & Misleading Website! I recently purchased clothing from Long Tall Sally. Most items I purchased were completely off in size, leaving me no choice but to return them. Their return process required me to send the return through standard international mail, costing me a staggering US$106. Needless to say, I would never have purchased from them had their website been transparent about the return process and costs. Hidden return costs: During the purchase process, there was no indication of the return process to the UK via standard international mail. In fact you are being misled when shopping from the US, as you will be directed to a US version of the website, creating the impression of a separate US store, misleading customers to believe they're purchasing/returning locally, which is not true. After sending my return, I have read up on the company, and seeing there are tons of complaints to the Better Business Bureau about customers never receiving their refunds and never being able to get in touch with customer service, so I'm preparing for a long process for receiving my refund. My advice to US shoppers: I strongly advise against purchasing from Long Tall Sally.”

Posted 1 month ago

“Long tall sally is happy to send out (mediocre merch) but simply will not take a return. Calling it "difficult" simply does not accurately describe experience. Time, failure, time, failure.....Then "too late to return"....FRUSTRATING & WRONG are the correct adjectives !”

Posted 3 months ago

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Long Tall Sally is rated 1.6 based on 186 reviews