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Long Tall Sally Reviews

1.6 Rating 186 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

1.6

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Long Tall Sally 1 star review on 4th January 2023

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

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“I didn't look at reviews of this company prior to purchasing and I regret it. My package said it was delivered a couple days before it was expected to be so I was excited, but questioned it since there was no updates on the shipping website. Just to arrive home and the package is nowhere to be found. Checked with my neighbors, checked with the post office, nobody had the package. My mail man said he didn't even have any packages for me that day. I reached out to customer service and after a 3 week delay, they responded with asking me to look at my neighbors, which I said in my original request. Then they asked me to fill out an honor statement on 07/10/22. They responded YESTERDAY (11/10/22) telling me they couldn't do anything about it. They don't offer package/shipment insurance and they aren't willing to right the wrong that I didn't get the $100+ worth of clothes I ordered.”

Posted 1 year ago

“The previous owners were awesome!! I do not recommend ordering from here. Returns are impossible. Literally, something happened between april-June 2022. You can only email them. Postage to return my items was over $1100(the merchandise was less $$$). Also, the price listed when ordering was not the price I was charged…much higher! It’s unfortunate, as the majority of the clothing was of decent quality. However, now I have to Taylor the items I needed to return, try to sew off sweaters, etc, because the return cost is prohibitive!! Such a crock!!!! Customer service is horrible!!! The absolute worst in the industry!!! Also, when the box arrived it had major gaps all around the box. Big enough for toads, mice, etc to get in. I had to leave it in my garage and open it there and inspect each bag and item before I took it in my home(it arrived while I was at work and sat outside my home).”

Posted 1 year ago

“I wanted to exchange the items i bought for a smaller size Not possible. Sad i will never order from them again”

Posted 1 year ago

“They suck. This is one of numerous reviews I have sent. I did not get my package that was ordered in July. I have contacted them and I got no satisfaction. My advice to you is don’t order unless you don’t care about losing money”

Posted 1 year ago

“I didn’t get my order and they insist that I did. I had to fill out a declaration form stating the above but that did nothing. They suck. I wish I had read the reviews before ordering”

Posted 1 year ago

“Clearly does not want any clothes returned. Do not buy from this company.”

Posted 1 year ago

“I returned 2 pairs of shoes 16 days ago and I still have no idea when they are going to send me the refund. The tracking link says that the shipment has been successfully delivered, but I do not know when or if they will communicate when they will send back the refund. To my despair I ordered 2 other pairs which I want to return. So I have around 200 euros in refund which I do not know when I will get.”

Posted 1 year ago

“Order skirt 19.99 and that was in the sale! Very very poor quality, no shape, thin and lightweight , lost a customer”

Posted 1 year ago

“I have not been receiving a response to my inquiry through the LTS online returns site so I will try here...I am in Canada and trying to return a purchase valued at over $400 Canadian. Canada Post will not accept my return package as the return address is not showing up as valid. LTS is not responding to my inquiries re how to address this issue. At this time, it appears I am out over $400. Does LTS or anyone reading this have a solution or is the overseas return policy fraudulent?”

Posted 1 year ago

“Size is all wrong. Not what I ordered. Return is impossible from the US and costs more than the item is worth. Do not order from Long Tall Sally.”

Posted 1 year ago

“I so badly wanted to try this company! It was suggested by a patient of mine. I've been through reconstructive surgery after breast cancer diagnosis and am still trying to figure my size out. What I ordered came in so large, there is NO way I can wear this. I want to return and reorder something else. I requested a return, they sent me information to return but NO return label. UPS would not ship back for me because a return shipping was already paid for. Now the web site is saying I am out of time frame to send back! I spent $250, money I don't have! I am trying to order new clothes for a new job I am starting. This whole experience is very disappointing and if I can't get a refund, I will never order from this sight again and will let the person who referred me know I am highly disappointed!!!!”

Posted 1 year ago

“I ordered some sandals this summer and they were good. However do not order anything such as shoes or boots. This will be the third time i have ordered boots and third time i returned them. Thr quality is not good, they all come up really big and chunky like Dr Martins even though they are advertised as Chelsea boots. I was surprised when i researched this company has been taken over. It definitely shows as they new owners have no interest in customer services just concerned about making profits and the returns system is just atrocious. I made a request to return on line i selected to print in store however when i got to the store they said the label was home print. Clearly the labelling is and system is all wrong. The fact that there has been no response from managment is very telling that they do not care. I will never order any boots from this store again. Ever!”

Posted 1 year ago

“I ordered 3 pairs of pants. The length was good but quality is poor. One pair was all stretched out and had lotion or deodorant on it. Tried to return my order and it took forever because it keep saying my order didn’t exist. Return shipping was $80!! LTS used to have quality stuff and returns were easy. Won’t be ordering again. Waste of money.”

Posted 1 year ago

“This company is impossible to deal with! They make themselves totally unavailable! Have been trying to return two items for months. The link for returns does not work! NEVER BUY FROM THIS COMPANY!”

Long Tall Sally 1 star review on 30th September 2022

Posted 1 year ago

“I ordered an outfit and was sent the wrong size. Although customer service said they'd start a return, it has been WEEKS. I keep emailing and have only received an automated response that they are working on it. DO NOT buy from this company. Worst customer service.”

Posted 1 year ago

“I have been shopping LTS for over 10 years. The styles and selections are horrible right now. Quality has gone way down hill. Outdated, frumpy, horrible colors. Everything looks the same. 10 pictures of the same sweater in different colors. Come on LTS…. you will be out of business if you don’t find a new buyer pronto. So disappointing.”

Posted 1 year ago

“LONG TALL SALLY - clearly does not accept returns. The sizing was off and the quality of the clothes I ordered was poor. But my attempts to return them fail. The website form does not accept the order number and they ghosted me after one email exchange. It's clear that they are intentionally avoiding accepting returns.”

Posted 1 year ago

“I never got my order. The tracking was horrible. Unrecognized tracking number. When I called Purolator the shipping company, they didn’t recognize the tracking number either. Then I get a notification that my pkg was delivered. It wasn’t. I had to fill out a form and that was weeks ago. I have emailed. Nothing. I will keep writing bad reviews”

Posted 1 year ago

“Returned items valued at 300 no refund. The quality was poor and extra long. Disgusting and deplorable”

Posted 1 year ago

“Ordered a pair of sandals in size 11D, received my order was sent the wrong size 11E. Advised and requested a prepaid label to return the item back. Was sent the label, not prepaid. I sent another request to send a prepaid label. I am now being ignored. They have lost my business. Their customer service sucks.”

Posted 1 year ago

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Long Tall Sally is rated 1.6 based on 186 reviews