I ordered a shacket from LTS. When it finally arrived, it was beautiful, but they sent the wrong size and it is way too big for me. Due to the fact LTS sent me the wrong size, I emailed customer service for a free return (normally, they charge $20.00) which is what their site says to do in case of error or defective items. I received a case number... then nothing. I've replied to them over and over... even started a new conversation... and can't get any further response. This has been since 11/29/22! Absolutely the worst customer service EVER and as a result, I won't be buying from LTS any more.