Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.55

1.6 Rating 186 Reviews

11 %

of reviewers recommend Long Tall Sally

Company Reviews

Questions

Metrics

1.6

Based on 186 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Long Tall Sally made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Long Tall Sally 1 star review on 4th January 2023

Anonymous

Long Tall Sally 1 star review on 30th September 2022

Linda J Thompson

Long Tall Sally 1 star review on 25th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of LTS for decades. Over the years I have had some great items, good quality and well sized(usually a size smaller than my usual fitted) In recent years the quality has dropped noticeably and the sizing is so erratic that I order two different sizes, even then the smaller size is huge! My latest order of 12 items ( 2 sizes of each garment) was delivered very quickly and packaged well. Some were huge, not good quality. I kept one shirt As LTS now charge for returns over 5 items and postage it made it an expensive purchase! I will be very guarded about future orders and am very disappointed in the decline in quality and standards Shame as it was so good for many years 🥲”

Helpful Report

Posted 3 weeks ago

“Length of jeans is good, but fit is absolutely erratic. Bought two pairs of jeans for my 6'3" daughter. One fit perfectly, the other fit as if it was 3 sizes too big in the waist. The WORST part was the attempted return/exchange process. Started by requesting an RMA on the website, the return information they sent was for a package going to the UK. The jeans cost $30 and the return cost was going to be $27...??? I contacted them asking for a US return address (because I purchased from the US store site), and this started a loop of sending me to one website's contact form which sent me back to the original and around and around and around until the most recent response from "customer service" instructed me that the address was on the return documentation, and referred me back to the UK address. I abhor customer service emails where the agent doesn't actually read the question.”

Helpful Report

Posted 3 months ago

“Ordered black straight leg jeans in size 14 ..am size 14 on the bottom half in Every other brand I wear!! These jeans were so tight on the waist I had to return them ..also the quality was poor and nothing like what it used to be!! I'm very disappointed ☹️☹️☹️☹️”

Helpful Report

Posted 5 months ago

“Late 2022 something has gone very wrong with this company . I ordered 3 pairs of identical black jeans size 14 and two pairs of 16. The quality is very poor and the smell of the dye is horrendous. One pair of 16;s the zip wouldn't stay up but the fit was great - these were returned. the second pair of 16;s were very undersized and much closer to a 14. Again the smell was terrible and the dye that came out was shocking. DON'T wash with anything else. I m still waiting for a refund.”

Helpful Report

Posted 1 year ago

“Wish I had read reviews before I ordered a £64 jacket, my parcel was not recieved, almost impossible to talk to anyone, emails not helpful, it's a really bad company”

Helpful Report

Posted 1 year ago

“Although package came quickly, item was extremely badly packaged. Clothing hanging out of unsealed inner plastic. The yellowed sellotape supposed to seal it was undone,and stuck to the fleece item Luckily I carefully managed to remove it,but I have never received anything in the post so badly wrapped. ....Hope it wasn't a previously returned item. I will never buy from this company again. Wish I had read the reviews first”

Helpful Report

Posted 1 year ago

“I am a tad disappointed with the swim suit I ordered only because it’s not long enough for my torso, or a great deal of bum coverage, maybe it’s ok if your toned but I am not. I do not want have my backside on display. I’ll stick to speedos in future. Or if anyone knows where to buy a long swim suit I’d love to know. I’m not excessively tall at 5ft 11.”

Helpful Report

Posted 1 year ago

“Oh I'm so sad to write this. All the pants in my closet are LTS. I'm a thin 6" with long legs and have had a difficult time all my life buying pants until LTS. Started online shopping LTS about seven years ago. Always used to call and talk to someone if there was a problem and return without shipping fees if something didn't fit or was poor quality. Now (for the first time) a pair of pants in my order are too short. Was refused any return at first because the time it took for shipment to get to me in Washington DC left me with no time within their time frame to return. Was given a "courtesy" return but shipping will cost me $20; on an $80 return, it just doesn't seem worth it. Will keep the pants and now consider buying from LTS like buying from China--a risky purchase, as there will be no sending back. So sad. Loved this company. Was a faithful customer. I guess the golden age of LTS has passed (by the way, the quality in their stretch pants has significantly decreased as well and another pair of pants on this order had a hole in the seam when they arrived. I can repair, but it's disappointing.) Will deeply miss the LTS that once was.”

Helpful Report

Posted 1 year ago

“The quality of the clothes is not like it used to be. Returns from Canada by mail was 234.00 dollars for a box. Will not be ordering again.”

Helpful Report

Posted 2 years ago

“LTS has declined significantly since having been bought out. There are no reviews of the individual products on the website so it is difficult to assess what an item is actually like. Plus, after having purchased 6 items, I can say that the pictures do not fairly represent the products. All 4 dresses were HUGE and all 6 items were very cheaply made. In addition, I was charged a foreign transaction fee by my bank - this fee was not described/disclosed by LTS, my purchase was confirmed in US $'s, and my many other purchases from non-US companies have never incurred this fee. Customer Service does not respond to my inquiry about this. I am still waiting on a refund after 25 days for items returned. Sadly, I will no longer be buying from LTS. It is also puzzling how different review sites can have such drastically different reviews (e.g. trustpilot, vs. review.io vs. sitejabber).”

Helpful Report

Posted 2 years ago

“I have not ordered from them since the change over because the clothes are not the same caliber at all. I just went to the site and thought, what is going on here. It is such a hodgepodge of cheap stuff. I looked and found that they are owned by AK Retail Holding and have only made $144. million dollars and only have 8 employees. It sounds like one of those scam companies. It may not be but after reading the reviews below, it kind of sounds like it. I am so sorry that you all have had such a bad time of it but I thank you for your reviews. I will stay away. I gave it 2 stars just because I haven't actually bought anything but looking at the clothing styles is enough or a bad review. You all know that there are a lot of other clothing companies out there who cater to tall women, right? Just do a search for tall women clothing and different ones come up. TM Where is AK RETAIL HOLDINGS LIMITED's headquarters? AK RETAIL HOLDINGS LIMITED's headquarters is located at Newcombe House Bakewell Road, Orton Southgate PETERBOROUGH, PE2 6XU United Kingdom What is AK RETAIL HOLDINGS LIMITED's industry? AK RETAIL HOLDINGS LIMITED is in the industry of Clothing Stores How many employees does AK RETAIL HOLDINGS LIMITED have? AK RETAIL HOLDINGS LIMITED has 8 employees Who is AK RETAIL HOLDINGS LIMITED's key principal? AK RETAIL HOLDINGS LIMITED's key principal is Andrew Robert Killingsworth What year was AK RETAIL HOLDINGS LIMITED started? AK RETAIL HOLDINGS LIMITED was started in 2004 What year was AK RETAIL HOLDINGS LIMITED incorporated? AK RETAIL HOLDINGS LIMITED was incorporated in 2004 What is AK RETAIL HOLDINGS LIMITED's revenue? AK RETAIL HOLDINGS LIMITED's revenue is $144.28 million”

Helpful Report

Posted 2 years ago

“I ordered checked leggings they were completely see through. Thin cheap material. The top was good though and long enough for me.”

Helpful Report

Posted 2 years ago

“I’ve been shopping with LTS for over 30yrs & never been disappointed, until now. Cheap & nasty polyester loungewear not at all the standard I’ve come to know & love. Sadly ‘YOURS’ has influenced LTS not the other way around. I’ll go elsewhere, sadly.”

Helpful Report

Posted 3 years ago

“Lts used the be my no 1 go to shop but recently iv been sending orders back as he sizing and quality of their products has been terrible.”

Helpful Report

Posted 6 years ago

Long Tall Sally is rated 1.6 based on 186 reviews