“Very disappointed with order processing/ return policy for Canada. Three different orders of mine were sent with a size I didn’t order. The order page appears to default and once you hit add to basket, and the confirmation does not confirm size that the default places on the order. $15 to receive a $28 shirt and $23 to return it is simply robbery. My last order sent me a size 18 shirt (I ordered size 14), and Size 6 UK when I ordered a size 10 USA size. Customer service simply sends canned responses and absolutely no help. Sadly I can’t buy at other places to get the same great fit (for correct sizes).”
“I used to love buying from this company. Returns were easy and product was hugh quality.
Now, since some other company bought them out... I've not received one order, and seem to be given the run around with a return/refund. Feels like another Chinese company that doesn't care about the customer nor repeat business.
Such a shame!”
“Ordered a voucher - they sent it to the wrong address - they willingly accepted fault as their's and agreed to send another one. It took 7 days for them to send it and another 2 days to arrive, however I eventually got it.”
