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Long Tall Sally Reviews

1.5 Rating 201 Reviews
11 %
of reviewers recommend Long Tall Sally
1.5
Based on 201 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Long Tall Sally 1 star review on 20th June 2024
Shana Calloway
Long Tall Sally 1 star review on 20th June 2024
Shana Calloway
Long Tall Sally 1 star review on 20th June 2024
Shana Calloway
Long Tall Sally 1 star review on 20th June 2024
Shana Calloway
Long Tall Sally 1 star review on 4th January 2023
Anonymous
Long Tall Sally 1 star review on 30th September 2022
Linda J Thompson
Long Tall Sally 1 star review on 25th June 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
Very disappointed with order processing/ return policy for Canada. Three different orders of mine were sent with a size I didn’t order. The order page appears to default and once you hit add to basket, and the confirmation does not confirm size that the default places on the order. $15 to receive a $28 shirt and $23 to return it is simply robbery. My last order sent me a size 18 shirt (I ordered size 14), and Size 6 UK when I ordered a size 10 USA size. Customer service simply sends canned responses and absolutely no help. Sadly I can’t buy at other places to get the same great fit (for correct sizes).
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Posted 2 years ago
I used to love buying from this company. Returns were easy and product was hugh quality. Now, since some other company bought them out... I've not received one order, and seem to be given the run around with a return/refund. Feels like another Chinese company that doesn't care about the customer nor repeat business. Such a shame!
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Posted 3 years ago
Ordered a voucher - they sent it to the wrong address - they willingly accepted fault as their's and agreed to send another one. It took 7 days for them to send it and another 2 days to arrive, however I eventually got it.
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Posted 7 years ago
Good delivery systems; catalogue is relatively detailed.
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Posted 7 years ago
Long Tall Sally is rated 1.5 based on 201 reviews