I wish we still had stores in Canada. Purchased online. I ordered my usual sizes in shirts/styles that I've purchased before and they were too big (definitely haven't lost weight). Then I paid to ship it back, which is ridiculous when you spend hundreds of dollars (free returns should be offered after a certain amount) and it took forever. Finally after almost 2 months, I got an email saying your refund will be processed but it can take up to 21 days. What?????? So 3-4 later after shipping an item, I get my refund - okay. If shipping is this much hassle, just don't offer shipping overseas. And their customer service department is awful. You contact them, then get an email saying you have to go through a third party to find out information, which they couldn't help me with. All I got was "use your tracking number to locate your package". So when I replied "it says delivered" - I got "sorry you will have to wait for someone from the refund department to get back to you". Thanks. Such a shame because I love their long tops.