I am continuing to use "look after my bills" as they have an efficient service. It takes the headache away & the worry about if I am being overcharged for my gas & electricity. They assess the market every year & will find me the best deal. This works well for me as previously I was just paying by direct debit & never checked my bills. They now do the checking for me which takes away the headache. It is very easy to pay bills online for a few years without checking anything. This is when you can be exploited as companies do not show any loyalty to long term customers. I think "look after my bills" can put some pressure on companies to think about how they treat their customers & make them more accountable for their pricing & the service they offer. So my advice is go for it...