“They passed details of my deceased husband to green energy and set up a direct debit on my account without authorisation. Will not speak to me as I am not my husband although all services are now in my name. Violation of gdpr? Incidentally the new price was 50% more expensive”
“You ask what went wrong. First of all: first rule of business, keep your customers informed. I had little or no communication from you. I had to phone YOU to ask what was happening. You might want to listen into your call centre operators. You might want to listen into a call I had on the 14/9. If you do, do you really think this operator is worthy of taking a wage?
What gave you the right to take £50 out of my bank a/c without asking me when I wanted my payment taken out.
Standard practice. In fact it's part of the financial services law. I have NO a/c number. You will see that I have cancelled my direct debit with Green Energy. I will tell everyone I know not to touch you with a barge pole.”
“This used to be a good company when I joined but I see in the interim they've been acquired by GoCompare.
After a very pleasant year, they recently switched me over to not 1 but 2 (yes 2) utility companies at the same time for the same supply address. So I cancelled the 2nd company since the first company was cheaper only to find that they cancelled the first switch today! Jumped on a call to the call centre - after a 10 min wait, I got cut off by the first person I spoke to when I explained I was unhappy. Had to call and wait another 10 min. 2nd person explained what was going on - which is that the first switch (which was cheaper and better) was mistakenly blah blah blah - it's a long story. Point is communication was dreadful. I explained that I wanted to stay with the first switch which had to be handled by a different team, after failing to transfer me, I was promised a call back today. Never materialised.... I am not letting them look after anything again.”
After being bombarded with emails telling me how and why I should sign up to Look After My Bills, I received an offer with a free £20 Amazon voucher, so that persuaded me. Weeks went by, no Amazon voucher. I contacted Look After My Bills to ask where my voucher was. Another week went by, I contacted them again to ask where it was. Eventually someone replied telling me I wasn't eligible for the voucher saying I had signed up via Facebook - which I had not. These guys might be able to save you money, but the customer service is dreadful and not pleasant to deal with. Really disappointed with a company that seemed to promise so much.
In response to Hannah’s reply which I have added:
Hannah, firstly, I did not get in touch with you, I left a review on Trustpilot. I have tried to get in touch with Look After My Bills on more than one occasion, but no one replies.
I feel very reassured that you track your customers! If you know so much, surely you can see that I entered my details to find out how much Look After My Bills would save me. But I did not sign up. You will know this by tracking the daily emails you sent me asking me to sign up. But I did not sign up. Not until I was offered a £20 Amazon voucher - only at that point did I sign up. So I sign up, and you say no voucher. And looking on Trustpilot, it appears I am not the only one who has been fooled by this scam.
Now I’m stuck with a utilities company who I doubt will save me as much money as estimated. And my smart meter is now defunct.
As for refer a friend - you are joking right? Does this one-star reviewer strike you as the kind of person to refer a friend to a company I wish I hadn’t signed up with? One star is not good.”
“Look after my bills switched me over to a new supplier; yet both suppliers billed me for 3 months! This completely wiped out and more any savings I will make over the next year; and would be a disaster if it happened every year!
Customer support awful and simply tried to justify it - told I would need to try and claim back money from the suppliers myself.
Be very careful if you use them as it may not be all it seems!”
“First company took £200 then went bankrupt and I lost that money, the next company, yes I saved money per month but then they switched me to another and the old company just took £250 off me to cover debt! So basically they just found a firm who would charge me less a month but when they changed me again I had to repay the deficit! Ever since I went to LAMB it’s cost me money! I’ve since quit them and gone back to the original form! Moral of the story no such thing as a free lunch they are utterly useless”
“After being bombarded with emails telling me how and why I should sign up to Look After My Bills, I received an offer with a free £20 Amazon voucher, so that persuaded me. Weeks went by, no Amazon voucher. I contacted Look After My Bills to ask where my voucher was. Another week went by, I contacted them again to ask where it was. Eventually someone replied telling me I wasn't eligible for the voucher saying I had signed up via Facebook - which I had not. These guys might be able to save you money, but the customer service is dreadful and not pleasant to deal with. Really disappointed with a company that seemed to promise so much.”
“They messed up switching my supply to a far more expensive tariff to a company with awful customer service reviews with large exit fees so i cant change back. They switch me mid contract with my old supplier costing me huge exit fees. They lied saying I would save over £200 by switching when in fact I was moved onto a dearer tariff. They pocketed a huge commission for switching me and weren't prepared to do anything at all to correct things. They don't switch you to the cheapest supplier or the the best supplier. You have no control over who they switch you to and they are far,far more difficult to deal with then sorting things yourself. There is no reason to use this company, it is far quicker, easier and cheaper to switch yourself! Give control of your energy supply and bank details to these guys at your peril!”
“These outragous scammers set up a switch with my bank details without my authorisation and my consent using an address i lived at 6years ago...go compare now own this company and gave my bank details to Utility Point who have now extracted money from my bank today.. I didnt give out my detail or request a switch in any shape or form so fraud investigation is now involved... The sheepish complaints manager was pathetic an couldnt explain how they had got my detail.. Dont use this fraudster company and to Mathew Crummack tick tock”
“Absolutely hopeless. I have cancelled my subscription after multiple cock-ups. When you cancel your subscription they ask you to send an e-mail with CANCELLATION in the subject line, giving your name, dob, first line of address and postcode, and reason (only one, they must hope) for cancellation. As soon as I'd done that I got an automated response from them asking for my name, dob, and first line of address. That just about sums up how useless they are.”
“Made a complete mess of my first switch. Only managed to switch the gas and I ended up with gas from one provider and electricity from the old one, meaning I missed out on the lower, dual tarrifs from both! They finally managed to get both switched, after about three months, then a week later they tried to switch me back to my old supplier. Customer support was pathetic.”
“This is an appalling company, they are interested only in making money from commission and will switch you to any company who will pay them, they are not interested in saving money for customers; even worse they will ignore your requests to close your account and will continue to try to switch you to a bad deal. Legal action may be the only way ton stop this.”
“Have been constantly harassed by these people after an initial rubbish experience and shambles after a switch. I cancelled and went elsewhere after a debacle and they have harassed me with at least 3 emails and 3 texts saying they will effect a switch unless they hear otherwise.
I have gone back 3 times to confirm I want nothing more to do with them and they keep teensy g the same email saying they are going to switch me. Infuriating. A bunch of cowboys
Very poor. Never would recommend.”
“Look After My BIlls has been sold to Go Compare. It's no longer the cutting edge service it claimed to be, it's just another broker trying to make a commission. Stay away. do it yourself, it's not too difficult”
“Not good... poor customer support... attempted switch of my energy from our existing provider and I've ended up paying the utility charges of a different property and my own.... This has affected my credit rating as I'm now being charged for utilities by two different providers which I'm not paying...”
“I got a flow of emails telling me that they were looking for a better deal for me. Finally they emailed me to say that a switch was under way and that I had 14 days to cancel. I checked out the proposed new supplier on line and decided to cancel (we're waiting for LAMB to action this).
We were not entirely confident about the quality of customer service from the new supplier, there are reports on the web of its customers having difficulty getting refunds when they have overpaid their account. Service from our current supplier has been exemplary.
Incidentally, none of the other price comparison sites threw up any offers from the new supplier which we thought was, shall we say, interesting.
We were also not sure what role LAMB might play if the switch went wrong for any reason. If they are just brokers, then they will do nothing and we would have a mess to clear up - see other comments on here.
Too risky all round, best do this sort of thing yourself, it's not very difficult.”