“used to rave about this company. However, moved house and they nicked up my switch. Only switched my electricity and not my gas. I spoke to them on the phone multiple times and they never fixed it for me. Two months later the issue still isn’t resolved. Take ages to get back to you when trying to resolve the issue. I got an email today (over a week after I last called trying to fix it) saying that I had to sort it out myself and contact the company directly. Isn’t the whole point in lookaftermybills that I don’t have to do that???? Very disappointed in the service this time round. Busy NHS worker here spending the majority of their days off for the last two months trying to sort this mess.”
“This company refuse to acknowledge when you asked for your account to be deleted over a year ago. They then try to open utility accounts in your name at an address you don't live at, plus the direct debit. Instead of apologising for this they send multiple emails blaming the consumer for them not deleting records over a year ago and threaten you with deformation for leaving honest and factually accurate reviews. I've reported them to the ICO and now feel I may have to involve Police due to the harrassment and threat”
“These guys have saved me a fortune. I am £539 in credit in 6 months even though I am paying a lesser price than British gas. A note about British Gas I was gas and electric and it shows here just how much I was overpaying. Really impressed and they will really save you money”
“First used LAMB 1 yr ago and was happy as monthly payment reduced by £30 AND by the end of this year’s contract I am £267 in credit. LAMB told me I didn’t have to lift a finger and new deal would save me a further £67. No info re new deal rates until they had set- up new DD which increased monthly payment by £11 ! - I then found standing daily charge was doubled and rate/ KWH increased by 4p! - cancelled DD. LAMB then admitted that new company was more expensive but said in order to find a better deal they would need to know what rate I had been paying, how much credit on my account etc- BUT they did because they set-it up for me in the first place so they are missing the whole point of the service!!!! I then find that they have been bought out by Go Compare !! I will make my own switches the future”
“Megan N claimed she had submitted a correct consumption figure to a supplier after sending wrong information that resulted in a monthly bill of £553-00 or £6636-00 per annum for a three-bedroom house with two people in it. I then got the exact same quote a month later. She had not done what she said. I had five days to get this DD stopped. LAMB just sent emails from a computer saying we'll do something in 3-5 days. They promise to never change your supplier unless they save you at least £50-00. They increased my annual bill by £5,200-00.”
“Got an email from Look After My Bills to say I would be switched to a new supplier. Two weeks later got another email to say a mistake had been made and I was moving to another supplier. Another two weeks to say supplier A would not release my supply so they cancelled supplier B. Supplier B sets up a DD and gives me a start date. I ask someone at Look After My Bills to explain what was going on. They tell me I'm staying with supplier A so, I cancel the DD with supplier B. Supplier A then contacts me to say they need readings for the final bill... This is the company I'm being told I'm staying with, they tell me they've lost the supply to supplier B, I ask Look After My Bills to clarify what on earth is going on. I've not heard anything from them since, despite numerous emails. I then contact supplier B who, I have to say have been very sympathetic, apparently I'm not the only person having problems with Look After My Bills! Absolutely atrocious customer service”
“LAMB claim they have saved me £209 in a year. I have actually paid £120 more than with BG. They have not answered my messages. Together Energy, with whom they engaged me, have never asked for a reading. Their 'savings' conclusions must be fictitious. Stay well clear.”
“I’m due to move home soon, I’ve been told they are about to renew my contract so i replies to the email asking them not to renew, I emailed the support address asking them not to renew, and I tried phoning in two separate occasions, both times they had “training days” and the contact centre was closed. It’s the first time I have had to interact with them and it’s been bad to the point where im not actually convinced there are any support teams, it literally seems like tuners is no one. Still haven’t had a response and can’t get through on the phones. Going to cancel my direct debit hopefully that will get someone’s attention.”
“Have switched our account to a more expensive supplier even though we told them not to. After months of trying to get this corrected we are still not back with our original supplier. Who we are with now is any ones guess. lookaftermybills are useless and certainly don't care about customers. What a complete mess energy supplier are in this country. Oh and by the way getting hold of them, you could fly to the moon more easily.”
“This company has switched me to a supplier that costs me significantly more and have completely failed to engage in any meaningful dialogue as to how that has occurred, let alone attempt to put it right. If you compare the unit costs and standing charge between two suppliers and one is higher than the other, it is impossible for the higher supplier to be cheaper, regardless of how the cost is spread or whether annual usage is estimated or actual. Everybody makes mistakes but I wish they would just own up to it. I’m beginning to suspect that they actually have no idea how their algorithm to make supplier comparisons works.”
“It all got very confusing - They found a 2 year deal and Switched in error. Advised me that it had been cancelled due to it being a 2 year deal and that they had found a 12 month deal so switched to that instead. They did not cancel the 2 year deal and the switch went ahead. I am being chased by the second company who I can’t switch to because I’m now tied to the two year deal which I do not want and didn’t cancel because I was advised it had been cancelled on my behalf. Look after my bills are not responding to my emails. I appreciate mistakes are made but look after my bills customer service are now ignoring me. Terrible service.”
“When someone tells you that something is free and then you find out that you're paying £150 more by buying from them rather than going direct to the energy provider it is a great example of marketing lies!
I got a quote from LAMB... oh yes, to the slaughter maybe?... using People's Energy. Not only do you ay higher tariffs but the numbers are completely doctored to show that they're cheaper!
We have a dual meter for "economy 7", as it used to be called. They asked for meter readings but ignore the night reading completely, "assuring" us that 40% is a fair way to assess usage. It's not. About 15% is our night time use so that means that they are fiddling the cost down to make it look cheaper when we will end up with a BIG correction payment to make!
Would I recommend them? 100% NO!
If you want to pay £150 more and believe that you're saving money then you deserve to get taken for a fool.
“I could not make contact with my existing supplier regarding renewal so I approached Lamb as they were claiming to save punters shedloads of money They put me in touch with a supplier charging £117/month. Within the cooling off period my existing supplier offered me renewal at £102/month, it has taken 3 months and over 25 emails return my account to the original supplier. The moral is: If the offer to save you money looks to good to refuse, it usually is. To save money manage your own destiny One star is too generous.”
“It comes as no surprise that people who sign up to LAMB end up worse off
No one should entrust their bills to a 3rd party thus loosing control of their finances. LAMB is first and formally a business who’s main priority is making money for this company and not the bill payer
I urge everyone to monitor their own utilities and choose if they want to switch
Don’t be lazy and lose control over your finances Nothing is free someone has to pay”
“Joined three weeks before my renewal was due with my original energy supplier and was told I would be switched no problem ….then got an email to say there was an error in the switch and they would be in touch ….I contacted them after hearing nothing then I was told the switch would be restarted and I would hear in 24 hours….three days later had to contact again ….first person did not seem to know what they were doing and cut me off the second person told me there was a technical fault and constantly spoke over me and said nothing could be done do I want to cancel so I have…. after spending hours getting through and being told it would be another week before they would try again I ran out of time and had to renew with my original supplier…..I was recommending to everyone I knew that it seemed great at the start but now told everyone to avoid”
“They passed details of my deceased husband to green energy and set up a direct debit on my account without authorisation. Will not speak to me as I am not my husband although all services are now in my name. Violation of gdpr? Incidentally the new price was 50% more expensive”
“You ask what went wrong. First of all: first rule of business, keep your customers informed. I had little or no communication from you. I had to phone YOU to ask what was happening. You might want to listen into your call centre operators. You might want to listen into a call I had on the 14/9. If you do, do you really think this operator is worthy of taking a wage?
What gave you the right to take £50 out of my bank a/c without asking me when I wanted my payment taken out.
Standard practice. In fact it's part of the financial services law. I have NO a/c number. You will see that I have cancelled my direct debit with Green Energy. I will tell everyone I know not to touch you with a barge pole.”
“This used to be a good company when I joined but I see in the interim they've been acquired by GoCompare.
After a very pleasant year, they recently switched me over to not 1 but 2 (yes 2) utility companies at the same time for the same supply address. So I cancelled the 2nd company since the first company was cheaper only to find that they cancelled the first switch today! Jumped on a call to the call centre - after a 10 min wait, I got cut off by the first person I spoke to when I explained I was unhappy. Had to call and wait another 10 min. 2nd person explained what was going on - which is that the first switch (which was cheaper and better) was mistakenly blah blah blah - it's a long story. Point is communication was dreadful. I explained that I wanted to stay with the first switch which had to be handled by a different team, after failing to transfer me, I was promised a call back today. Never materialised.... I am not letting them look after anything again.”