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Look after My Bills Reviews

4.3 Rating 628 Reviews

82 %

of reviewers recommend Look after My Bills

Company Reviews

4.3

Based on 628 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

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Phone:

0333 000 8000

Email:

support@lookaftermybills.com

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They started well... Which might account for the positive reviews, but then went down hill - a lot. Failure to communicate with us. Then we found they were allocating us to more expensive companies - even after we told them not too. Now we are in LEGAL disputes with the very dubious company they landed us with (without our permission) and 'Look After My Bills' don't want to know, like it's 'nothing to do with us mate'. Avoid them at all costs”

Posted 3 years ago

Hi Edgar, Thank you for your review. We apologise that our service did not satisfy your expectations and this happened. I'm sorry for the confusion and for the misunderstanding. If the deal we found for you did not present an accurate saving then it is very likely that the information you provided to us during the signup process was incorrect. This is because the first switch we run for you is based entirely off the information provided to us during the signup form. In this case, we can absolutely cancel the switch and work together to input your correct information so we can run a much more accurate switch for you. I'm sorry for the misunderstanding about our service and we are transparent upfront about the way we operate. I hope you’ll allow me to make it up to you. Regarding the failure in responding to you, we aim to reply within 5-7 working days. Usually, it is earlier but if it is urgent and you prefer to speak to one of our team members, give us a call at 0333 0008 000, we're open Mon-Fri 9-5. Please kindly respond to my private request for more information. I can then look to go through your account with us in greater detail and check your account. I look forward to hearing from you. Thomas - Senior Energy Adviser Look After My Bills

Posted 3 years ago

“Look after your own Bills! I've been billed over £250.00 for 1 month power, including exit fees. After unbelievable cheap quotes, they then write saying that the estimated bill, was inaccurate. This happened to a family member and after a year was billed 1.5K. I would not recommend this service.”

Posted 3 years ago

Hi Aston, Thank you for your review. We apologise that our service did not satisfy your expectations and this happened. I'm sorry for the confusion and for the misunderstanding. If the deal we found for you did not present an accurate saving then it is very likely that the information you provided to us during the signup process was incorrect. This is because the first switch we run for you is based entirely off the information provided to us during the signup form. In this case, we can absolutely cancel the switch and work together to input your correct information so we can run a much more accurate switch for you. I'm sorry for the misunderstanding about our service and we are transparent upfront about the way we operate. I hope you’ll allow me to make it up to you. Regarding the failure in responding to you, we aim to reply within 5-7 working days. Usually, it is earlier but if it is urgent and you prefer to speak to one of our team members, give us a call at 0333 0008 000, we're open Mon-Fri 9-5. Please kindly respond to my private request for more information. I can then look to go through your account with us in greater detail and check your account. I look forward to hearing from you. Thomas - Senior Energy Adviser Look After My Bills

Posted 3 years ago

“This company is a scam DO NOT USE THEM! I can not offer any other advice. I enlisted their services for a quote to get a comparison. I eventually received a quote but was more expensive even though they stated that I would save £53/year. I then continued to get repeated unsolicited emails trying to switch me to another supplier. I said no but they attempted to do a switch anyway they even had a mandate which I had never authorised.”

Posted 3 years ago

“used to rave about this company. However, moved house and they nicked up my switch. Only switched my electricity and not my gas. I spoke to them on the phone multiple times and they never fixed it for me. Two months later the issue still isn’t resolved. Take ages to get back to you when trying to resolve the issue. I got an email today (over a week after I last called trying to fix it) saying that I had to sort it out myself and contact the company directly. Isn’t the whole point in lookaftermybills that I don’t have to do that???? Very disappointed in the service this time round. Busy NHS worker here spending the majority of their days off for the last two months trying to sort this mess.”

Posted 3 years ago

“This company refuse to acknowledge when you asked for your account to be deleted over a year ago. They then try to open utility accounts in your name at an address you don't live at, plus the direct debit. Instead of apologising for this they send multiple emails blaming the consumer for them not deleting records over a year ago and threaten you with deformation for leaving honest and factually accurate reviews. I've reported them to the ICO and now feel I may have to involve Police due to the harrassment and threat”

Posted 3 years ago

“i would like to thank you for introducing me to the biggest set of thieves who has robbed me blind.”

Posted 3 years ago

“Megan N claimed she had submitted a correct consumption figure to a supplier after sending wrong information that resulted in a monthly bill of £553-00 or £6636-00 per annum for a three-bedroom house with two people in it. I then got the exact same quote a month later. She had not done what she said. I had five days to get this DD stopped. LAMB just sent emails from a computer saying we'll do something in 3-5 days. They promise to never change your supplier unless they save you at least £50-00. They increased my annual bill by £5,200-00.”

Posted 3 years ago

“Shambolic Company. I would not advise anyone to switch with them.”

Posted 3 years ago

Hi Jean, I am really sorry to hear you are having this experience. We are sorry that your experience at Look After My Bills didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. Again, thank you for your feedback! Let us know what else we can do to get a higher rated review from you and we will do our best to help! If it is urgent, we do provide you with a phone number if you prefer to speak to one of our team members. You may reach us anytime at support@lookaftermybills.com or 0333 0008 000 we're open Mon-Fri 9-5. Please kindly respond to my private request for more information. I can then look to go through your account with us in greater detail. I look forward to hearing from you. Thomas - Senior Energy Adviser Look After My Bills

Posted 3 years ago

“A woman in Europe named Kelly Wilaf has been using my email address to access their energy bills for almost a year. Ive been in contact with support and they have not been successful at helping me resolve this issue. Because of this lack of two factor verification, there’s a huge security breach. I now know her address and how much she pays each month. I DO NOT WANT THIS INFORMATION. Avoid this company at all costs. They’re online security is lax and your personal information is at risk.”

Posted 3 years ago

“This company is a absolute joke. I decided to use them to switch energy suppliers. They found me a good deal, but then got my bank details mixed up with someone else account and past this on to my new energy supplier, and before the transfer had gone through they took a Direct Debit out of my account and also did my current energy supplier, which came out of my last salary payment just before Christmas. This has left me a bit skint. The new energy company aren't innocent in this either. I rang them early December to make them aware of this and 3 weeks on I still haven't received a refund. Don't bother with them they are more hassle than they are worth.”

Posted 3 years ago

“First used LAMB 1 yr ago and was happy as monthly payment reduced by £30 AND by the end of this year’s contract I am £267 in credit. LAMB told me I didn’t have to lift a finger and new deal would save me a further £67. No info re new deal rates until they had set- up new DD which increased monthly payment by £11 ! - I then found standing daily charge was doubled and rate/ KWH increased by 4p! - cancelled DD. LAMB then admitted that new company was more expensive but said in order to find a better deal they would need to know what rate I had been paying, how much credit on my account etc- BUT they did because they set-it up for me in the first place so they are missing the whole point of the service!!!! I then find that they have been bought out by Go Compare !! I will make my own switches the future”

Posted 3 years ago

“Look after my bills - what a total waste of time. I have tried calling and emailing and even after speaking to customer service, they have had the wrong address for me and won't update! So I have been paying for someone else's gas and electricity and my old supplier is also still charging me. Appalling how they treat customers. You should go on social media and see how many negative reviews they are. Strange it's positive on here.”

Posted 4 years ago

“DO NOT USE this company. They have made a total mess of switching me over to a new supplier and I am now paying both my previous supplier and new supplier for my energy. Both suppliers claim that I am their client. I have tried now for 3 weeks to get hold of someone at "Look after my bills" and all I get is an email telling me a complaints manager will be in touch today. That was three weeks ago and I have sent numerous emails since then (as you can not get hold of them on the phone) and I still get the same response and no apology. I am still waiting for that complaints manger to get in touch! They have the worst customer service I have ever dealt with in the UK. Rather use YOUSWITCH as they are far more reliable. DO NOT USE "LOOK AFTER MY BILLS" once the pass you over to a supplier they want nothing more to do with you!!!! Spread the word please to avoid other being taken advantage of.”

Posted 4 years ago

“Got an email from Look After My Bills to say I would be switched to a new supplier. Two weeks later got another email to say a mistake had been made and I was moving to another supplier. Another two weeks to say supplier A would not release my supply so they cancelled supplier B. Supplier B sets up a DD and gives me a start date. I ask someone at Look After My Bills to explain what was going on. They tell me I'm staying with supplier A so, I cancel the DD with supplier B. Supplier A then contacts me to say they need readings for the final bill... This is the company I'm being told I'm staying with, they tell me they've lost the supply to supplier B, I ask Look After My Bills to clarify what on earth is going on. I've not heard anything from them since, despite numerous emails. I then contact supplier B who, I have to say have been very sympathetic, apparently I'm not the only person having problems with Look After My Bills! Absolutely atrocious customer service”

Posted 3 years ago

“Absolute shambles customer service non existent avoid like the plague”

Posted 3 years ago

“I’m due to move home soon, I’ve been told they are about to renew my contract so i replies to the email asking them not to renew, I emailed the support address asking them not to renew, and I tried phoning in two separate occasions, both times they had “training days” and the contact centre was closed. It’s the first time I have had to interact with them and it’s been bad to the point where im not actually convinced there are any support teams, it literally seems like tuners is no one. Still haven’t had a response and can’t get through on the phones. Going to cancel my direct debit hopefully that will get someone’s attention.”

Posted 3 years ago

“This company has switched me to a supplier that costs me significantly more and have completely failed to engage in any meaningful dialogue as to how that has occurred, let alone attempt to put it right. If you compare the unit costs and standing charge between two suppliers and one is higher than the other, it is impossible for the higher supplier to be cheaper, regardless of how the cost is spread or whether annual usage is estimated or actual. Everybody makes mistakes but I wish they would just own up to it. I’m beginning to suspect that they actually have no idea how their algorithm to make supplier comparisons works.”

Posted 3 years ago

“This is an appalling company, they are interested only in making money from commission and will switch you to any company who will pay them, they are not interested in saving money for customers; even worse they will ignore your requests to close your account and will continue to try to switch you to a bad deal. Legal action may be the only way ton stop this.”

Posted 3 years ago

“I registered with Look After My Bills nearly six months ago and now I'm paying more than I've ever paid. In the six months since they signed me up to Together Energy I've never received a bill even though I submitted meter readings. I wish I'd never heard of Look After My Bills, what an absolute joke of a company. Steve”

Posted 3 years ago

“They are a total joke, they put me on a poor deal and even after paying the additional £60 exit fees to that company I was still better of switching breaking my contract early, using a price comparison website. So annoyed that I even bothered with these guys. All they do is send you a great first quote based on inaccurate figures most likely and then they have you. Avoid them like Covid 19.... Some of the early reviews on here must be fake as they certainly dont seem to be pleasing anyone lately.”

Posted 4 years ago

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Look after My Bills is rated 4.3 based on 628 reviews