Anonymous
I joined just over a year ago and the first switch saved me a good £15 per month and was hassle free. However the next switch has been a total mess. First I was going to switch to Toto who went bust and PFP then rejected my transfer to them. I had to call PFP to let them transfer me. EDF took over till December (about 3 months with EDF) and then was transferred to Together Energy for a better deal. Then, I got a bill from PFP 3 months after my supposed switch to EDF. Called PFP who stated they were still my electricity supplier but not gas. I then called LAMB who said my transfer to Together was done. Basically I then had to call PFP to settle my bill and the telephone rep told me there were a number of issues with LAMB and it’s best for me to call Together Energy to resolve the issues. From what I can see, LAMB are just using a search engine to find the best deal but don’t really manage anything to do with the transfer and basically keep their fingers crossed that everything goes smoothly. As per all the other reviews, LAMB customer service is pathetic and would have expected more as they were from Dragon’s Den. I wouldn’t use LAMB and stick to uswitch or another method but LAMB have caused me more issues than I ever had in my previous 10 years. I am still not sure whether I actually saved anything as have yet to receive my bill from EDF!!!
4 years ago
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