They signed me up with a company that was £320 a year more than they found. I asked them to cancel the switch which they confirmed they did. Since then I have made countless calls and sent emails to sort this as the new company 'Together Energy' carried on with the transfer. 3 months later and I personally am still trying to sort it. They don't reply to emails and have left me to deal with it myself. Disgusting customer service so avoid them!