See the latest e-mail I have sent them: This has become something of a joke!! I was under the impression that “Look After My Bills” prided themselves on the efficiency with which they worked. I cannot believe that in spite of having followed all your instructions and your colleague (on the phone) confirming that you had everything you needed two weeks ago, I have heard nothing whatsoever from you. What is going on – Do you want my business or not. Frankly, I am beginning to doubt the wisdom of my decision to get involved with you at all. Your website maintains how easy it is to switch suppliers – Well, that has not been my experience at all – If you go through the lengthy e-mail correspondence I have exchanged with you, I think you might appreciate my total frustration. Now, having asked you to take over my Account, I am caught between the devil and the Deep Blue Sea – I do not know if you have done anything whatsoever to switch my account? So where does this leave me? As you can see I am copying this message to Ofgem and the Ombudsman Service, so they are aware of my on-going problems with you. Disgusted of Isleworth (aka Khalil Rahman)