Absolutely appalling. I signed up with them - they claim to move you if they find you a better fuel deal and in December they wrote to me to tell me they had found me a better one. So far so good, but then I noticed that, for some reason they ha dry usage incorrect. I told them this and said I 9nly wanted moving of, with that usage, it was a better deal. They decided I was better off where I was and I thought the matter was resolved. However, on January 2nd they moved me! Here we are - 11 weeks later and the matter is still not resolved. I have been away travelling so had to conduct the matter via email but, apart from ‘sorry, we are not sure waht has happened’ and ‘we will investigate...’, nothing has been done. They do not even respond to emails for about a week. Absolutely appalling.i am now going to find a phone number and really ensure they sort themselves out. In the meantime, I found this review site! No idea if they can be successful, but, if the mess up, be warned - they will not help you!