Anonymous
Last year I've used LAMB for switch to Tonik Energy. All went well, so was really excited about it. I saved a couple of pounds, was nice. When easier this year I was approaching the end of the deal, it all went to s**t: 1. First I was contacted by different "employees" of LAMB, that sent me the standard email, asking for my details all over again as if I was a new customer (no one changes date of birth the next year!!!) I never understood if I was replying a real person (like they like to advertise) or just random under prepared people in a "call centre". Then I got two email messages from different people stating I was going to switch to two different suppliers! And none of them matched my requirements (eg. green energy), meaning they really don't pay attention to what you fill in their forms. 2. Most important, when I finally switched (or so I thought), I got an email from previous supplier saying the deal had reached the end date and I was now on a standard (and more expensive) rate. All that at the same time as I had confirmation emails from the new supplier that they had successfully switched me and started supplying my household. Both of them charged me around £50 on my bank account. Draconian! 3. Upon identifying this, I got in touch with LAMB, and I was told I would have to touch with both suppliers and sort this mess out. They "can't deal with contracts and payments", although THEY SET UP MY NEW CONTRACT AND THR DIRECT DEBIT! Funny isn't it? They can do all that when setting up a deal that gives them a fee, but when they got that fee, they resign from any responsibilities. What a joke! I advise people to stay away from LookAfterMyBills, it's not a customer-centric company, and they'll make your life harder then if you had done the switch yourself (just use market comparison websites when your deals are ending and switch yourself). SHAMEFUL BEHAVIOUR!
8 months ago
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