Absolutely hopeless. I have cancelled my subscription after multiple cock-ups. When you cancel your subscription they ask you to send an e-mail with CANCELLATION in the subject line, giving your name, dob, first line of address and postcode, and reason (only one, they must hope) for cancellation. As soon as I'd done that I got an automated response from them asking for my name, dob, and first line of address. That just about sums up how useless they are.
7 months ago
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