This used to be a good company when I joined but I see in the interim they've been acquired by GoCompare. After a very pleasant year, they recently switched me over to not 1 but 2 (yes 2) utility companies at the same time for the same supply address. So I cancelled the 2nd company since the first company was cheaper only to find that they cancelled the first switch today! Jumped on a call to the call centre - after a 10 min wait, I got cut off by the first person I spoke to when I explained I was unhappy. Had to call and wait another 10 min. 2nd person explained what was going on - which is that the first switch (which was cheaper and better) was mistakenly blah blah blah - it's a long story. Point is communication was dreadful. I explained that I wanted to stay with the first switch which had to be handled by a different team, after failing to transfer me, I was promised a call back today. Never materialised.... I am not letting them look after anything again.