You ask what went wrong. First of all: first rule of business, keep your customers informed. I had little or no communication from you. I had to phone YOU to ask what was happening. You might want to listen into your call centre operators. You might want to listen into a call I had on the 14/9. If you do, do you really think this operator is worthy of taking a wage? What gave you the right to take £50 out of my bank a/c without asking me when I wanted my payment taken out. Standard practice. In fact it's part of the financial services law. I have NO a/c number. You will see that I have cancelled my direct debit with Green Energy. I will tell everyone I know not to touch you with a barge pole.