This company have the worst customer service I have ever experienced! I returned an item at my own expense on 22nd October which was tracked and signed for. After 4 emails enquiring about my refund I have received numerous excuses ranging from warehouse will get in touch once they locate parcel to customer service will respond. I was told on 28th October after basically begging for my refund of £100.59 that it has been processed (3 to 5 working days)! I am still waiting for this refund so do yourself a favour by reading down these reviews and you will notice they only respond to positive reviews if you think I'm just on a rant. Stay well clear of this company if you might want to return anything ,(heaven forbid!!)