YES DO AVOID PLEASE! I placed 2 orders - half of one order came and the second order worth £140 has not arrived. I have sent numerous messages, and uploaded the requisite missing product form, and 6 weeks later a repeat replacement order for the items that I already had (worth much less), was delivered. There is no way I contact them - but they are owned by the Hut -01606 811863 and I will be asking the legal department of my bank to look into this. This should be taken to You and Yours BBC Radio 4. So called Customer Service consists of auto-generated emails acknowledging receipt of complaint.