When it's good is good- wide product selection, prompt deliveries.. HOWEVER if you are faced with the issue, it is the worst Customer Service I've ever experienced. Some people rave about great assistance on Live chat- Err.. the function hasn't been available on the site for a while, only generic messaging system. My order wasn't delivered as parcel was damaged in transit by the delivery company and it's been a month of back and forth and still no relevant update or resolution offered by LookFantastic, most probably will have to get my money back via credit company as communication with LF customer service is getting nowhere..