I ordered goods on 29th December and am still waiting. I have rang the company on numerous occasions, used their live chat which is like talking to a robot. They just read from a script. There is NO customer service whatsoever. I cannot even contact the customer services team by email as when I try to sign in, I forgot my password and when I clicked 'forgotten password they never sent me a link so I am stuck. However, they will not get away with it. I have just seen all the other reviews on here and they are all saying the same thing. The irony is they are still sending me emails with their special offers! SICKENING!