Absolutely the worst internet- based company I have ever dealt with. 1) I ordered the $499 Nuface Trinity Anniversary product that was to include all attachments, but they sent me the regular Trinity - no attachments. 2) No toll free number - have to use chat. Normally I am fine using chat, but 1st 2 agents would not speak with me because I did not recall that I registered via Facebook, and therefore, needed to give them my maiden name. They gave me no clues such as “if you used Facebook, consider what your name is on Facebook...” I am lucky I figured it out or wouldn’t have found anyone to explain situation to. 3)Courier never arrived on agreed upon date. Had to contact LF - they didn’t contact me - that the courier needed more time and 4) (and this is my favorite)...the courier did not show AGAIN. I contact LF - courier would not pick up bc they did not have the dimensions! I asked in my very first chat “can I return it in the box it came in?” Logic would tell them to contact their own shipping dept to get the box size. During chat they will just apologize like robots but won’t help you talk to anyone higher up. Avoid this company at all costs. If this is how they operate, they most likely have much more unethical things going on. I will be contacting Visa and Rakuten as well - anyone who will have real empathy.