Absolutely atrocious. Ordered two sets of expensive haircare duos - one for c. £50 and one for c. £70. An item from each duo is missing from the order. So having effectively failed to send me £60 worth of goods, upon complaint their response (after a week btw) is that I need to print hand sign a form and post it to them. Who, during a national lockdown, has an access to a printer firstly, and secondly, you **** up on the order and forget to send half the goods, and I'm having to do paper admin? Entire business contracts are esigned. What makes you so bloody important that you need a physical signature? Avoid at all costs.