I have been a regular customer of the lookfantastic because of the good values on their products during the sales seasons. I was happy with them until the latest experience. I spent a few hundred of pounds on one order and I was promised a free gift which worths £29. Everything was shown in the invoice. Then an email sent to me saying the free gift was no longer available. There would not be any replacement. To be honest, I did not mind much about that free gift since I had not used it before. However, I could not help but felt disappointed about this experience. The customer service could certainly handle it better on this matter.