I have been waiting on a large order for the last month. I placed the order in October and it was gifts for birthday and Xmas. I explained to them that I needed them before Xmas but they kept saying it has been processed and dispatched. When I’ve contacted Herms they informed that they haven’t received the parcel. Look fantastic are scams. They are unreliable and are the worst company ever. I have got no where with them and constantly am waiting. Their responses are automated, generic and unsympathetic! I would never recommend them to anyone. They kept using the Xmas period as an excuse but I placed the order in October. They shouldn’t advertise a product nor take funds for products they don’t have, I have paid for a service & product which until this day I haven’t received. PEOPLE DO NOT ORDER FROM THEM. If anyone has any advice on whom to contact regarding all this then please let me know.