My friend bought me a gift voucher for my birthday. I was so excited when I went on the app and I saw the discount offered. I applied the discount code to my purchase and then went on to apply my gift voucher. It would only accept one or the other. When I contacted look fantastic they basically told me the discount codes don’t work in conjunction with a gift voucher and I should check their terms and conditions. In all my years of buying and receiving gift vouchers I have never had this experience. As I pointed out to their customer service team, can you imagine going into a shop with your gift voucher and paying full price during the sales. I will not be mentioning this to my friend as I know she will be so disappointed. We have always raved about look fantastic and their great offers. That’s the main reason why she would have had chosen this company. I was just about to subscribe to their monthly goody bag. I won’t be shopping with this company again.
3 years ago
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