I have been ordering through Look fantastic for a few years and I was satisfied most of the times. Until the recent order, which was placed on 28th of February and todays is 31st of March and I still haven't received one item (elemis face cream) from my order, the customer service team is useless, and there is no contact number or call center. every time I send my email the different person replies and I have to type details ever and ever again, they told me to wait till 10th of April. Yes one month and 10 days to wait in 21st century to get an order. I don't believe them, they are scammers and just want to warn people NOT TO ORDER through them, yes their discounts might be tempting, however there is no guarantee you receive your order.