Made an order and paid using Laybuy. They cancelled my order but never refunded my original payment or inform Laybuy that they cancelled the order. And they are still collecting payments each week which will total £95! I have contacted them 8 times in 2 weeks with no help whatesover. No customer phone number so you are at the mercy of their text messaging service which is appalling as you have to wait potentially hours between replies and I keep getting told the same thing. They’ve supposedly escalated it to the finance desoartneby but yet I’ve heard nothing from them and had no refund either. Supposed to be a live chat but it’s not, it’s no different to sending an email. I’ve literally and no exaggerating, waited a full day for a reply between messages with an agent.