Customer service is non-existent in this company. I have waited for almost a month for a delivery that has not arrived even though Hermes (surprise, surprise) has said it was delivered. I have been told to fill out two ‘non-receipt of goods’ disclosure forms and told that I would be notified when Hermes has invested the delivery… almost a month later and I am tired of waiting. I just want my money back. I will contact my bank and raise a dispute with them which should hopefully resolve this whole debacle. Avoid!
3 years ago
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