Worst customer service, EVER. Placed an order and the Royal Mail seemingly never received it - this is the second time this has happened to me with orders. Contacted LF after 4 days and let them know i'd like the order replaced but could they send next day as I had ordered ahead of a holiday. Was told explicitly no they wouldn't do it, but they would place the order. Contacted them again after 2 days as I'd had no confirmation of the replacement order. Apparently they just could not be arsed to send it out when I contacted previously. Again, communicated I needed the order urgently for my impending holiday, and could they possibly send next day delivery as a gesture of good will due to the issues their end - again was told in no uncertain terms, no they would not do this. Received a message from the team an hour later saying the first order had mysteriously been returned to them (after being lost...) and that they had now cancelled and refunded my order. Except I have to wait for FIVE days to get my cash back and cannot actually afford to replace the items I need before my holiday. Just a generic "sorry" message - honestly, the lack of GAF in their messaging is so minimal. OH, and the real kick in the teeth. We're sorry we messed up, here's a £5 voucher to apologies, but you have to spend more money in order to use it, and it doesn't work on about 40% of our brands so.... Do not use, EVER. Unless you just really fancy wasting your time chasing their customer service team up to do their bloody job.