WORST EXPERIENCE ONLINEI ordered their advent calendar on Oct 1 2022.  I received a confirmation email and two days later a tracking number. I was excited.  But when I kept on going to DHL's site it stated that the package had not been received by them. I would communicate with Look Fantastic daily.  They kept on sending me emails apologizing stating that the items were delayed. Well a whole month passed and the customer service would not cancel nor refund my purchase.  I was so frustrated that I would cry because they kept giving me the runaround.  I was able to convince one of the reps to cancel and refund my order.  I received an email confirming so but then two days later I received another email stating that the item would eventually ship and that they would not cancel.  I was furious!!! Do not bother to go through all that pain, I just went to the resolution center on PAYPAL and they refunded my purchase after a week.  What is funny is that today I received another email from Look Fantastic stating that my item was still delayed. Argh!!!!