I returned an item for a refund to LOOKFANTASTIC and tracking showed it was delivered to their warehouse on 2nd Dec. After 2 weeks of waiting for a response, I contacted customer service via the messaging service on the LF website. I was asked to upload proof of postage which I did on several occasions but this was not acknowledged or followed up. I received generic responses by several team members saying that the warehouse had not received my parcel when the tracking clearly showed that it had been delivered. After running around in circles with 'customer service' (what a joke) I contacted Paypal and made a claim. I was refunded within hours - so thank you Paypal. As for LF and The Hut Group, I will never buy from this company again. Terrible customer service. I'll stick with more reputable companies in future. The products may be at bargain prices but it comes at a cost of your time and mental health if there is a problem.