I totally agree with all the comments below. Absolutely shambles of a company. I placed an order 3 weeks ago for Redken shampoo and received a message from Evrie a week ago to say it had been delivered but it hadn’t and no proof of delivery. Got in touch with Look Fantastic and it’s just been a nightmare ever since. They are asking me to complete forms which I have done straight away and they say they haven’t been uploaded which they have and now saying can’t receive electronically and has to be hand written which I have done and now biding time again and saying waiting for delivery company which can take up to three days. I just want a refund now and never to deal with this company again. Please read the reviews before purchasing. Wish I had.