I used to love this company so much. I have spent thousands of dollars with them and was very happy until I tried to return some perfume. It’s been a nightmare, they made it virtually impossible to initiate the return because after I started it online, I thought I was done and could just return it. Oh no, they make it really really hard. Then after I paid to send the item back, they claimed they didn’t get it when I had proof they had actually gotten it the day before. And I do understand there’s a delay in it coming into a warehouse and being put in the system . And since then it’s just gone downhill I was told within seven days I’d have a refund I’m on day 16 the only way to get in touch with these people is live chat or emails they don’t like to answer. Quite honestly the people on the chats are just rude and some of them clearly don’t know their job. I did actually get a nice girl on a life chat today and was told again 3 to 5 days which I don’t believe because I was told that 16 days ago. In short, I love their products and quite often looked at their website. But they lost a customer in me after all this, so if you order from this company, make sure you do not plan on returning it cause you’re not gonna get your money back without a long drawn out fight.