Discount codes on app did not work, and customer service agents are inept to handle queries. When I wrote a message through the website to explain the issues I'm facting with their discount code, I was made to provide multiple sets of screenshots to prove by point. When all the information was ready, a new customer service agent merely started asking the same questions that I had already provided answers to. The issue with LookFantastic is that every time a customer replies, a new agent handles the case and the customer has to take extra effort to explain the case as the agents clearly do not read the history of the issue. Terrible experience and would not purchase from them if I can help it.