The only reason they are getting one star is because I am unable to give 0. I am appalled by this company's lack of customer care! I ordered their advent calendar back in September and it never arrived. As per their policy I filled in a document stating the product never arrived and was told they would be in touch to arrange a replacement. Weeks and weeks went by and I reached out regularly to enquire about why a replacement had not been sent only to be informed every time that they were carrying out an investigation and I would have to wait. I explained that this was a present and as it was getting close to December I was concerned the product would go out of stock. I was repeatedly fobbed off and sure enough by the time anyone was professional enough to review my concern and take it seriously, the product was out of stock! I am disgusted with their complete lack of foresight and genuine customer care. They have made their customer service hard to access and convoluted intentionally. I would not recommend anyone use this website!!