Anonymous
DO NOT USE THIS COMPANY. customer service is very poor. Advertised a Liz Earle gift set for £55 on their website so I ordered it for a Christmas present. When it arrived it was different from what I ordered. So I contacted their customer service (can't phone them so had to be a message) gave me some rubbish excuse about different packaging etc. But the items in the gift set were not what was ordered, I kept sending them pictures of what I ordered compaired to what I actually received but they still didn't get it. Every time they sent a message back it was all apologies but never actually resolved the issue at all. Each time a different person would reply, so no continuity to my issue. Eventually they admitted they were at fault. But told me to order correct product with link to it (which would have cost me a further £79 however they didn't even have it in stock. What an absolute joke of a company. Would never use again, shambles.
5 months ago
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